When a Customer becomes a Friend

As a Restaurant owner its business. As a Chef its about food. Seemingly there would be no room to make friends with your patrons. Seemingly. However, that is not the case if you want success on both levels. As an owner you must get out onto the floor and get face to face with the patrons. Like politics you have to shake hands , compliment the ladies, and maybe kiss a baby or two. As a chef your food is a vehicle of love, really. I love to cook. Its a manifestation of my creativity and I love to see the satisfaction on someone's face when they enjoy my creation. That is a transfer of the energy , of the love. This also is a major part of the key to success. I have never in my career heard of a chef that hates to cook succeeding. LOL. The point here is that this business is primarily about connecting with people. The success, really is in getting to know them on a first name basis, and having your place become like a home away from home to them, not necessarily just in dol...